array(5) {
["expand"]=>
string(82) "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations"
["id"]=>
string(5) "11068"
["self"]=>
string(64) "https://jira-awesomesupport.planfocus.com/rest/api/2/issue/11068"
["key"]=>
string(6) "AS-818"
["fields"]=>
array(45) {
["issuetype"]=>
array(7) {
["self"]=>
string(68) "https://jira-awesomesupport.planfocus.com/rest/api/2/issuetype/10006"
["id"]=>
string(5) "10006"
["description"]=>
string(65) "A problem which impairs or prevents the functions of the product."
["iconUrl"]=>
string(107) "https://jira-awesomesupport.planfocus.com/secure/viewavatar?size=xsmall&avatarId=10303&avatarType=issuetype"
["name"]=>
string(3) "Bug"
["subtask"]=>
bool(false)
["avatarId"]=>
int(10303)
}
["components"]=>
array(0) {
}
["timespent"]=>
NULL
["timeoriginalestimate"]=>
NULL
["description"]=>
string(475) "<table style="border-collapse: collapse;width: 48pt" border="0" width="64" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 14.5pt">
<td style="height: 14.5pt;width: 48pt" width="64" height="19">Exceptional order advice for Wednesday while Tuesday is a standard delivery day in the system, exceptional order advice always should be for the next day</td>
</tr>
</tbody>
</table>
"
["project"]=>
array(6) {
["self"]=>
string(66) "https://jira-awesomesupport.planfocus.com/rest/api/2/project/10000"
["id"]=>
string(5) "10000"
["key"]=>
string(2) "AS"
["name"]=>
string(15) "Awesome Support"
["projectTypeKey"]=>
string(8) "software"
["avatarUrls"]=>
array(4) {
["48x48"]=>
string(77) "https://jira-awesomesupport.planfocus.com/secure/projectavatar?avatarId=10324"
["24x24"]=>
string(88) "https://jira-awesomesupport.planfocus.com/secure/projectavatar?size=small&avatarId=10324"
["16x16"]=>
string(89) "https://jira-awesomesupport.planfocus.com/secure/projectavatar?size=xsmall&avatarId=10324"
["32x32"]=>
string(89) "https://jira-awesomesupport.planfocus.com/secure/projectavatar?size=medium&avatarId=10324"
}
}
["fixVersions"]=>
array(0) {
}
["aggregatetimespent"]=>
NULL
["resolution"]=>
NULL
["timetracking"]=>
array(0) {
}
["customfield_10203"]=>
NULL
["aggregatetimeestimate"]=>
NULL
["resolutiondate"]=>
NULL
["workratio"]=>
int(-1)
["summary"]=>
string(173) "WP Ticket Exceptional order advice for Wednesday while Tuesday is a standard delivery day in the system, exceptional order advice always should be for the next day - ID 6445"
["lastViewed"]=>
NULL
["watches"]=>
array(3) {
["self"]=>
string(74) "https://jira-awesomesupport.planfocus.com/rest/api/2/issue/AS-818/watchers"
["watchCount"]=>
int(1)
["isWatching"]=>
bool(true)
}
["creator"]=>
array(8) {
["self"]=>
string(74) "https://jira-awesomesupport.planfocus.com/rest/api/2/user?username=support"
["name"]=>
string(7) "support"
["key"]=>
string(13) "JIRAUSER10200"
["emailAddress"]=>
string(20) "support@planfocus.de"
["avatarUrls"]=>
array(4) {
["48x48"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=48"
["24x24"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=24"
["16x16"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=16"
["32x32"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=32"
}
["displayName"]=>
string(22) "Planfocus Support Team"
["active"]=>
bool(true)
["timeZone"]=>
string(13) "Europe/Berlin"
}
["subtasks"]=>
array(0) {
}
["created"]=>
string(28) "2025-04-15T15:03:18.000+0200"
["reporter"]=>
array(8) {
["self"]=>
string(74) "https://jira-awesomesupport.planfocus.com/rest/api/2/user?username=support"
["name"]=>
string(7) "support"
["key"]=>
string(13) "JIRAUSER10200"
["emailAddress"]=>
string(20) "support@planfocus.de"
["avatarUrls"]=>
array(4) {
["48x48"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=48"
["24x24"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=24"
["16x16"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=16"
["32x32"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=32"
}
["displayName"]=>
string(22) "Planfocus Support Team"
["active"]=>
bool(true)
["timeZone"]=>
string(13) "Europe/Berlin"
}
["customfield_10000"]=>
string(2579) "{summaryBean=com.atlassian.jira.plugin.devstatus.rest.SummaryBean@790d37ff[summary={pullrequest=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@6cce396c[overall=PullRequestOverallBean{stateCount=0, state='OPEN', details=PullRequestOverallDetails{openCount=0, mergedCount=0, declinedCount=0}},byInstanceType={}], build=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@50060ddd[overall=com.atlassian.jira.plugin.devstatus.summary.beans.BuildOverallBean@4d9e5be8[failedBuildCount=0,successfulBuildCount=0,unknownBuildCount=0,count=0,lastUpdated=,lastUpdatedTimestamp=],byInstanceType={}], review=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@5dad1ee0[overall=com.atlassian.jira.plugin.devstatus.summary.beans.ReviewsOverallBean@3e2d469c[stateCount=0,state=,dueDate=,overDue=false,count=0,lastUpdated=,lastUpdatedTimestamp=],byInstanceType={}], deployment-environment=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@5e25cc61[overall=com.atlassian.jira.plugin.devstatus.summary.beans.DeploymentOverallBean@615b9d56[topEnvironments=[],showProjects=false,successfulCount=0,count=0,lastUpdated=,lastUpdatedTimestamp=],byInstanceType={}], repository=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@54b4d583[overall=com.atlassian.jira.plugin.devstatus.summary.beans.CommitOverallBean@f9702f[count=0,lastUpdated=,lastUpdatedTimestamp=],byInstanceType={}], branch=com.atlassian.jira.plugin.devstatus.rest.SummaryItemBean@70cfe295[overall=com.atlassian.jira.plugin.devstatus.summary.beans.BranchOverallBean@4dc360f7[count=0,lastUpdated=,lastUpdatedTimestamp=],byInstanceType={}]},errors=[],configErrors=[]], devSummaryJson={"cachedValue":{"errors":[],"configErrors":[],"summary":{"pullrequest":{"overall":{"count":0,"lastUpdated":null,"stateCount":0,"state":"OPEN","details":{"openCount":0,"mergedCount":0,"declinedCount":0,"total":0},"open":true},"byInstanceType":{}},"build":{"overall":{"count":0,"lastUpdated":null,"failedBuildCount":0,"successfulBuildCount":0,"unknownBuildCount":0},"byInstanceType":{}},"review":{"overall":{"count":0,"lastUpdated":null,"stateCount":0,"state":null,"dueDate":null,"overDue":false,"completed":false},"byInstanceType":{}},"deployment-environment":{"overall":{"count":0,"lastUpdated":null,"topEnvironments":[],"showProjects":false,"successfulCount":0},"byInstanceType":{}},"repository":{"overall":{"count":0,"lastUpdated":null},"byInstanceType":{}},"branch":{"overall":{"count":0,"lastUpdated":null},"byInstanceType":{}}}},"isStale":false}}"
["aggregateprogress"]=>
array(2) {
["progress"]=>
int(0)
["total"]=>
int(0)
}
["priority"]=>
array(4) {
["self"]=>
string(63) "https://jira-awesomesupport.planfocus.com/rest/api/2/priority/2"
["iconUrl"]=>
string(74) "https://jira-awesomesupport.planfocus.com/images/icons/priorities/high.svg"
["name"]=>
string(4) "High"
["id"]=>
string(1) "2"
}
["customfield_10100"]=>
string(9) "0|i00273:"
["customfield_10101"]=>
NULL
["customfield_10200"]=>
string(69) "https://support.planfocus.com/wp-admin/post.php?post=6445&action=edit"
["customfield_10102"]=>
NULL
["customfield_10201"]=>
string(8) "Kees-Jan"
["customfield_10300"]=>
string(68) "https://support.planfocus.com/attachments/?ticketid=V9K6s23apRB7F0dS"
["labels"]=>
array(0) {
}
["customfield_10202"]=>
string(8) "Landsman"
["environment"]=>
NULL
["timeestimate"]=>
NULL
["aggregatetimeoriginalestimate"]=>
NULL
["versions"]=>
array(0) {
}
["duedate"]=>
NULL
["progress"]=>
array(2) {
["progress"]=>
int(0)
["total"]=>
int(0)
}
["comment"]=>
array(4) {
["comments"]=>
array(1) {
[0]=>
array(7) {
["self"]=>
string(78) "https://jira-awesomesupport.planfocus.com/rest/api/2/issue/11068/comment/11556"
["id"]=>
string(5) "11556"
["author"]=>
array(8) {
["self"]=>
string(74) "https://jira-awesomesupport.planfocus.com/rest/api/2/user?username=support"
["name"]=>
string(7) "support"
["key"]=>
string(13) "JIRAUSER10200"
["emailAddress"]=>
string(20) "support@planfocus.de"
["avatarUrls"]=>
array(4) {
["48x48"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=48"
["24x24"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=24"
["16x16"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=16"
["32x32"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=32"
}
["displayName"]=>
string(22) "Planfocus Support Team"
["active"]=>
bool(true)
["timeZone"]=>
string(13) "Europe/Berlin"
}
["body"]=>
string(609) "*Axel Gabe*
----
Hello,
this is not an error, it is steered by the parameter SpecialOrderMinLeadtimeInDays, currently set to 1
The description of the parameter is:
The minimal lead-time (days). Before this, no exceptional order will be created. The maximal lead-time for exceptional orders equals the lead-time for regular orders (parameter ServiceLeadtime).
So the system may generate special orders also with the normal leadtime, here 2. This should be rare, but it is possible.
Do you wish that I forward this as a new requirement to product management?
With kind regards
Axel Gabe"
["updateAuthor"]=>
array(8) {
["self"]=>
string(74) "https://jira-awesomesupport.planfocus.com/rest/api/2/user?username=support"
["name"]=>
string(7) "support"
["key"]=>
string(13) "JIRAUSER10200"
["emailAddress"]=>
string(20) "support@planfocus.de"
["avatarUrls"]=>
array(4) {
["48x48"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=48"
["24x24"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=24"
["16x16"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=16"
["32x32"]=>
string(74) "https://www.gravatar.com/avatar/9c1d8bbfde300a4b426dcc822d8507f6?d=mm&s=32"
}
["displayName"]=>
string(22) "Planfocus Support Team"
["active"]=>
bool(true)
["timeZone"]=>
string(13) "Europe/Berlin"
}
["created"]=>
string(28) "2025-04-17T13:25:37.000+0200"
["updated"]=>
string(28) "2025-04-17T13:25:37.000+0200"
}
}
["maxResults"]=>
int(1)
["total"]=>
int(1)
["startAt"]=>
int(0)
}
["issuelinks"]=>
array(0) {
}
["votes"]=>
array(3) {
["self"]=>
string(71) "https://jira-awesomesupport.planfocus.com/rest/api/2/issue/AS-818/votes"
["votes"]=>
int(0)
["hasVoted"]=>
bool(false)
}
["worklog"]=>
array(4) {
["startAt"]=>
int(0)
["maxResults"]=>
int(20)
["total"]=>
int(0)
["worklogs"]=>
array(0) {
}
}
["assignee"]=>
NULL
["updated"]=>
string(28) "2025-04-17T13:27:04.000+0200"
["status"]=>
array(6) {
["self"]=>
string(61) "https://jira-awesomesupport.planfocus.com/rest/api/2/status/3"
["description"]=>
string(69) "This issue is being actively worked on at the moment by the assignee."
["iconUrl"]=>
string(78) "https://jira-awesomesupport.planfocus.com/images/icons/statuses/inprogress.png"
["name"]=>
string(11) "In Progress"
["id"]=>
string(1) "3"
["statusCategory"]=>
array(5) {
["self"]=>
string(69) "https://jira-awesomesupport.planfocus.com/rest/api/2/statuscategory/4"
["id"]=>
int(4)
["key"]=>
string(13) "indeterminate"
["colorName"]=>
string(6) "yellow"
["name"]=>
string(11) "In Progress"
}
}
}
}
